AVISH FAB is a clothing brand operated by BROTHERHOOD COLLECTION. AVISH FAB, operated by BROTHERHOOD COLLECTION, respects your privacy and is committed to protecting your personal information.
1. Return Eligibility
You may request a return if:
- The item is unused, unworn, and unwashed.
- The product is returned with its original tags and packaging.
- The return request is made within 7 days of receiving your order.
- The item is in the same condition as it was delivered.
Products that do not meet these conditions may not be eligible for a return.
2. Non-Returnable Items
The following items cannot be returned:
- Products that have been worn, washed, or damaged by the customer.
- Items without original tags or packaging.
- Clearance, final sale, or promotional items (unless defective).
- Gift cards or digital products, if applicable.
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Your order number.
- Photos of the product.
- Photos of the packaging (if applicable).
- A brief description of the issue.
Once verified, we will arrange a replacement or refund as applicable.
4. Return Process
To initiate a return:
- Contact our customer support team.
- Provide your order number and reason for the return.
- Wait for return approval and instructions.
- Pack the product securely in its original packaging.
- Ship the item to the address provided by our support team.
Returns sent without prior approval may not be accepted.
5. Refund Process
Once your returned item is received and inspected:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method.
- Refund processing times may vary depending on your payment provider or bank.
6. Exchange Policy
If you need a different size or received a defective product, we may offer an exchange subject to product availability.
Exchange requests should be made within the eligible return period.
7. Shipping Charges
- Original shipping charges are generally non-refundable unless the return is due to our error.
- Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
- Shipping costs for exchanges may vary depending on the circumstances.
8. Refund Timeline
After receiving and inspecting your returned product:
- Inspection: 2–5 business days
- Refund Approval: 1–2 business days
- Bank Processing: 5–10 business days (may vary depending on your payment provider)
9. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the standard return process after delivery, if eligible.
10. Exceptions
Avishfab reserves the right to refuse returns that:
- Do not meet our return eligibility requirements.
- Show signs of use, damage, or alteration.
- Are returned without prior approval.
- Are received after the return window has expired.
11. Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us.
Email: info@avishfab.com
Phone: +91 12345 67890